Refund policy
Cancellations/Changes
Gordon Sinclair reserves the right to commence production upon receipt of the order. Customers will be required to pay for all work completed at the time of cancellation. Any changes requested after artwork has been prepared for production may incur additional film and screen charges. All cancellations and changes to any pending order must be submitted in writing.
Payment Terms
New customers must included trade references and a credit card number for all new orders. Credit checks on new accounts may take up to two weeks. Cash, Check, Money Order, Visa, MasterCard or American express is required with each purchase. 2.5% surcharge is needed with all credit card orders. Net 30 days or interest charges will be assessed on all past due accounts. Accounts past due will delay production until the account is current. Shipping dates will then be scheduled.
Change of Color
$20.00 per color. Must be in full case quantities.
Claims
All claims for damage or shortages of shipment must be made with 10 days of receipt of the shipment or it will be assumed shipment was without damage and was shipped complete. Neither supplier nor Distributor assumes any ability for damage or shortages after this point. No returns will be accepted with prior written consent of Gordon Sinclair. No product will be accepted for return after being altered or otherwise used. Gordon Sinclair disclaims any responsibility for products after 30 days in buyer's possession.
Returns and Allowances
Merchandise found to be incorrect due to our error will be replaced at no cost if returned within 30 days of receipt. A written authorization from Gordon Sinclair is required prior to any returns. Merchandise returned with no such authorization, including random samples, will not and accepted and will be returned to the sender. No credit will be issued for merchandise that is not authorized.
We are not responsible for typographical errors. Illustrations depicted are for basic styling and workmanship only. The factory assumes no responsibility for determining who does or does not hold claim to a trademark or logo. Logos or trademarks displayed herein are to show design capabilities only. These designs are not available for sale and do not imply endorsement of any products within the catalog or website. Logo-Bearing merchandise can be purchased only through the company to which the logos or symbols belong.
